Returns and refunds
The policy is short because it does not need to be long. Genuine problems get fixed generously; the fine print below exists so nobody has to wonder where the edges are.
If your order arrives damaged, leaking, or not what you ordered, tell us within 14 days and we will fix it. Replacement, refund, or store credit, your choice. No return shipment required in most cases, no interrogation, no forms.
Contact us with your order number and a photo if you have one. The photo is not required, it just helps us improve the packing. We will send a replacement the next business day or refund the item in full, including shipping. You keep or dispose of the affected items; we do not ask for them back.
Unopened items can be returned within 30 days of delivery for a refund of the item price. Return shipping is at your cost unless the return is our error. Contact us before shipping anything back so we can flag your order; anything sent back unannounced takes longer to trace.
Opened or partially used items cannot be resold and cannot be refunded, for the obvious reason: sterility is the product. This is the one limit on the policy. If something is wrong with an opened item, that is a damaged-goods case, and the short version above applies.
Approved refunds go back to the original payment method within 2 business days of approval. Your bank may take a few more days to show it.
If tracking shows delivered and you do not have the parcel, contact us within 7 days and we will investigate with the carrier. If tracking shows lost in transit, we replace or refund immediately, no waiting period.
This policy covers genuine problems, and we resolve them generously because that is how we would want to be treated. We reserve the right to decline refunds in cases of repeated abuse of the policy. We have never yet needed to.
Use the contact form and include your order number, or email [email protected]. We answer the same business day.
Contact the desk